I had my report through for yesterdays call stats.. I was one mark off getting a 5/5...
1/5= not acceptable
2/5 = minimal acceptable
3/5 = team average most days
4/5 = above average (what I got yesterday)
5/5 = top marks
The marking system doesnt just go by the amount of calls you take but also on the amount of time you spend on "not ready" and the amount of time you put the customer on hold. The phone systems at work are brilliant when they work!
Im aiming for a 5/5 by the end of the week.. Nothing less will do.. There is a mission and a half!!
Me and Andrew made up this morning after having a heated row over Suki.. She does get a bit much at times and Andrew tends to notice more because he is the one that sorts her out most of the time. Im going to try and walk her first thing in the morning as well as straight after work... Hopefully that will calm her down a little bit!
2007-11-30 @ 11:59