Last night I was a bit of a misery guts... Im still not completely sure why I was in a bad mood though. (I did pinpoint something that I knew had upset me, but it either got completely blown out of proportion in my little head, or Im just a sensitive soul that bruises easily!) Andy was asking me almost every hour what was up throughout the night so this morning, we are both a little tired. Ive sent him on his merry way to work with an Alpen bar, a sausage sandwich (leftovers), 2 bags of crisps that he likes, and a mint and orange kit kat. Im going to be sending myself to work with a healthy soup. I really need to cut down! 
Ah, bollocks to it...
Work was not too bad yesterday apart from a lady who spent half an hour on the phone confusing me, confusing herself, and confusing her accounts department. My calls are all monitored and I get measured on Talk time, hold time, not ready time etc.. In the end I decided that I was not going to get anywhere with her and after 10 minutes of persuasion managed to arrange a call back from our accounts department. Notes in the file stated after the initial explanation that "Customer is confused and after speaking to her on her accounts, so am I..." Ill probably get some kind of bad feedback from our accounts department on that but to be honest, I told my team leader exactly what I had done so she will know its coming!
Anyhow, better be off.. Time to have a shower.. Oh joy.. Oh no, I feel a bad mood coming on.. xxxx
...
http://rowtheboat.blog.co.uk/
2008-02-28 @ 10:23