I hate it at work when folk are nasty to me. Im a sensitive soul and I take it personally when they shout at me. This is an excellent temperament at times for the role that I am in because I can relate to customers well and empathise with them where needed. However, it can completely backfire on me if:-

A.) I have a complete wanker on the other end of the phone.

or

B.) I am having a really bad day and have not got patience with the shitty customers that can usually be brought around to my way of thinking with a bit of charm.

Mix the two together, and the consequences can be lethal. The fact is that we all have bad days.. Today has been one for me. And I think one for a particulary nasty customer.

A lady rang me querying an invoice that she had recieved from my company. Let me relate the conversation back.

Bitchtroll from hell:- "Your accounts department requested that I send proof of repair via the shipper and I have sent this through.. So why you idiots have not contacted me is beyond comprehendable to me?"
Me:- *Made mental note to not apologise because she had non directly called me an idiot...* "What email address did you send it through to.."
Bitchtroll from hell:- *tuts* "YOUR email address!!"
Me:- "Oh, MY personal email address you mean?!"
Bitchtroll from hell:- *tuts again* "NOooOO I didnt say that did I?.."
Me:- "Then can I ask again which email address you sent this through to?"
Bitchtroll from hell:- *turns into speedy gonzales and recites the email address she sent it through to in 0.05 seconds flat.*
Me:- Ah right, Ill reopen the file for you then. *Adie does all required for the customer* "ok, then thats all done for you and someone will give you a call back to let you know why your email has not been actioned.. Ok? Take care, Bye..."
fucking bitchtroll from hell:- *as putting the phone down..*... "twat.."
Me:- *Goes back to the file and enters notes "please close.. opened in error.."

Dont fuck with me today...I just aint in the mood!!

 A customer then rang shortly after and said.. "hello there, we gave u a job to do..."  where I intercepted and said.. "Do u know what, I do wish you would..." Maybe this could be my new job seeking tactic!!  Luckily he saw the funny side!

Oh, and got a job interview next Thursday. Not sure I want the job and its miles away from where I live. Not really interested to be honest! xxxx